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| Can you make your fixed sized, self assembly radiator covers in sizes and finishes other than those shown? |
Sorry but our Fixed Size self assembly ranges are only available in the fixed sizes and finishes shown.
To address intermediate size issues, we also offer a number of adjustable width covers which may suit (view Adjustable Width Radiator Covers).
If you would like a different colour/finish to the those shown you can purchase as unfinished mdf where available or simply over paint our white models in the colour of your choice.
Bookcases are only available for certain ranges of medium and large size covers as indicated.
For a quick comparison of model features, please Click Here
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| How do I measure my radiator for a radiator cabinet? |
The first thing to do before choosing you radiator cabinet style is to measure your radiator.
This will allow you to determine if we have a cabinet in a size that will cover it.
Please view our Measuring your Radiator for a Radiator Cabinet web page for full information.Back to Questions |
Can I cover my storage heaters with your radiator cabinets? |
Sorry but this is something that we cannot answer and needs to be directed to the manufacturers of your storage heater.
Most manufactures have a website that will offer this information or a contact number that can be called for assistance.
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How do I access my radiator valves once covered with a radiator cover? | | Your radiator valves can still be accessed but the ease of access depends on the cover you have chosen. It is rare to need constant access to your valves but if necessary on a regular basis, you may wish to choose a radiator cover with a removable front panel or opening doors. If you have ordered a bookcase for a radiator cabinet without a removable front panel, please be aware that access will be more difficult but you can of course make small modifications to the side of your cover to make access easier. We have created a helpful features table that also includes includes how a particular range allows valve access. Please Click Here to view. | | | |
Do you make made to measure radiator covers? | Brass Grilles UK Online Shop only offers fixed sized, self assembly radiator cover ranges. These cannot be supplied in sizes or finishes other than those shown.
Made to measure radiator covers are sold through our dedicated website at Coverscreen UK.
For information and ordering of our self assembly range of fixed size radiator covers, please visit the relevant section of our online shop.Back to Questions
| | How much do you charge for delivery? UK Mainland (For International ordering information please Click Here) |
Mainland UK* Delivery charges for your order can be determined by adding the item to your shopping cart (you can always remove it again) and is typically £8.50 for your entire order (not per item) for standard orders placed through our standard shop Checkout.
*Mainland UK does not include any part of Ireland or other offshore UK location (Scottish Highlands may also incur additional charges). These areas will require us to obtain a courier quotation for your approval. Charges start in the region of £40 for a typical order delivered outside of Mainland UK.
For further information on delivery outside of mainland UK please click here.
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How do you deliver? UK Mainland (For International ordering information please Click Here)
All deliveries are sent via external (third party) carrier services and will need to be signed for.
Deliveries are made Monday to Friday (excluding bank holidays) between 8am and 6pm.
Deliveries can be made to addresses other than the billing address if you wish.
You can therefore choose to deliver to your neighbours or workplace if required.
This alternative delivery address should given when your order is placed in the delivery address details.
If when delivering, the couriers obtain no response, they will leave a card for you to contact them to agree re-delivery or you may collect from their local depot.
By default, the courier will also attempt redelivery over the following two working days.
Please note, once an order has been dispatched, we cannot amend delivery details or cancel delivery.
(For information on delivery timescales, please continue to read the following questions below)
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| What is the delivery timescale for your products? UK Mainland (For International ordering information please Click Here) |
(For information on how we deliver please Click Here or see question above)
We will do our very best to deliver your goods promptly.
Delivery timescales vary depending on the product and are stated at the bottom of every product page (just above the Add to Cart button) or in the notes if made to order.
We will do our very best to reduce the stated timescales if possible and most orders are usually delivered much sooner but please allow up to the timescale stated.
All timescales stated commence from when payment has cleared and are dependent on stock being available.
If stock is no longer available at receipt of order, we will inform you and ask how you would like to proceed (place on back order, cancel, substitute etc).
Please note that orders placed during evenings, weekends and Bank Holidays will not be received until the morning of the following working day (Mon - Fri, 9.30am - 5.00pm). These days are therefore not included in timescales.
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| Do you deliver outside of Mainland UK? (we do not have distributors outside of the UK) |
Yes but not all items (see list below). We will need to quote shipping costs for your approval.
For this reason, it is not possible to place orders for delivery outside of mainland UK directly through our standard online shop Checkout system. We deliver internationally on a daily basis and it is a simple process to place an order.
Delivery charges to destinations outside of Mainland UK are based on the destination and the weight of your items and start at around £40 for a typical order to the nearest locations in the EU (including Ireland), USA and Canada but may be considerably more to other areas (Charges to Australia would be in excess of goods value).
Just let us know the details of your order and we will provide a shipping quotation for your approval. Please send us the details of your order by Clicking Here.
If you would then like to proceed with a purchase, orders can be placed using our Secure Online Order Form.
Once dispatched, we will send you a tracking email so that you can monitor delivery progress.
International Orders - Further Notes
International Delivery is limited to the following items only:
(Sorry but we do not export large furniture items such as folding screens and radiator covers/cabinets)
Decorative Grille Ranges:
Regency Diamond Brass Grilles
Georgian Square
Interwoven
Perforated Brass (Lacquered Range)
Wire Mesh
Expanded Steel
Powder Coated Grilles
Wood Vent Grilles
Please note:
As with all goods shipped between countries, taxes may apply. Any customs duties and taxes that may be incurred through export of purchased goods, would be billed to the customer by the appropriate bodies and not by us.
Investigation of any possible customs duties and taxes payable is a matter for the customer.
Our quotations include any charges for administration of international transit organisation.
Please contact us if you require further information.
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| Do you have a brochure you can send? |
We do offer a rudimentary brochure for grilles only (not radiator cabinets, fires etc.) but do not offer a price list for distribution. Please see below for information on price lists.
Due to constant changes in our product range, we believe that the website is the most reliable way to view and choose our products.
The advantage of the website is that it is always up-to-date and allows you to click and enlarge the images to provide a more detailed view.
Of course, if you wish to you may print a particular web page from your Internet browser.
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Do you have a price list you can send? |
All pricing is available via our website and displayed either directly on the product page or by following a link to a pricing calculator from the product page if it is a made to order or cut to size item.
We do not offer a paper price list for distribution.
Producing a written price list reduces the flexibility we have when trying to provide you with the best prices. We will also try to offer a discount to returning customers and larger quantity orders. It also enables us to attempt to price match any quotation that you may have already received if possible.
In addition the price of raw materials fluctuates and we need keep our prices in line with these changes for the benefit of the customer and ourselves.
All prices quoted and shown are inclusive of any additions apart from delivery which is clearly stated on the product page.
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How do I obtain pricing? |
Pricing is shown online for all products.
Please make sure you click all the way through to the full product details by clicking on the More Info button, the product text or the image of the product.
All pricing is available via our website and displayed either directly on the product page or by following a link to a pricing calculator from the product page if it is a made to order or cut to size item.
We do not offer a paper price list for distribution.Back to Questions
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| Why do you have a "Single Item Surcharge" choice next to some of the products in your shop? |
Many companies have a minimum order for certain items when it is not cost effective to sell just one of them. We have tried to solve this when this applies to our products, by introducing a single item surcharge selector. This is usually only found on our mdf grille panels. This increases the price of a single item but not as much as requesting that you purchase a multiple of them.
Where a Single Item Surcharge selector is present this is what to do:
If you will only be buying one of an item in your entire visit to our shop, then leave the Single Item Surcharge box set to: Surcharge (Only this item at checkout +£9.00).
A £9 surcharge will be added to your order at the checkout.
If you will be buying more than one of an item in your entire shopping trip, simply set every product that you buy to: Removed (I will have more items at checkout). If you have already added your item to Cart with the surcharge on when you want more than one, you will need to empty your Cart and add the item again with the surcharge removed. If you leave the surcharge on by mistake, it will not be added to the amount we take in payment. This will not show in your confirmation email but rest assured that the correct amount will be deducted from your payment method.
(We are continually improving our website and this will soon be an automatic feature adjusted at the checkout) Back to Questions |
I only need a single decorative grille sheet. Can you supply this? |
Yes. It is obviously not as cost effective for the customer, as the comparative packing, machine set up and delivery costs for one is grille much higher.
By far, the majority of grilles can be purchased as a single item.
For a few products, a Single Item Surcharge is applied and a drop down box is present, indicating a Single Item Surcharge.
If the drop box is not there, there is no single item surcharge.
You can change the surcharge yourself if you will be purchasing more than one of the particular item or will be adding further products during your visit.
(Please note that all orders and payments are checked. You will not be charged a surcharge if left on accidently. This will not appear in your confirmation email but will be correct on your billing information.)
Please see question above for further information.
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Can you cut the grille I require? |
If a perforated sheet grille is available supplied cut to size, it will be stated in the details on the page of that product and there will usually be a link on the page to a pricing calculator to obtain your cut size prices. Otherwise it is sold only in the sheet size shown.
Grille sold as made to measure / order are made to the exact size you request and no cutting is therefore required.
Always remember to allow a enough additional grille for fixing (typically a 20mm border).
If you would like to cut the grilles yourself, please read the question below.
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| Can I cut the grilles myself? |
Only perforated grille sheets, would require cutting to size and are typically 0.7mm thickness.
This can easily be performed with tin snips or a jigsaw with metal cutting saw blades if metal or a hacksaw or similar, if wooden.
The only difference between our cutting and the customers, is that your cut may not be as clean. In most cases this is hidden.
Tin snips can be purchased very cheaply from you local DIY store.
Choose the best sheet size for the size and quantity of grilles you require.
Hand made Regency, Georgian and Real Interwoven ranges are not able to be cut by the customer and must be specified to the exact size you require.
Wire mesh alone e.g. MEB/FM can be cut with sturdy scissors.
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I do not require a whole sheet of your grille. What is the solution? |
Some of our grilles are available cut to size and will save on the cost of a full sheet.
If a particular grille sheet is available cut to size, this is indicated in the product's notes.
Grilles that are made to measure/order: Regency Diamond, Georgian Square and Real Interwoven, are hand made to your requested size and you will only be charged for the amount of grille required.
Please note that regardless of size of grille, our facilities are set up for courier dispatches only, Postal carriers will not accept such large and heavy items. Therefore the minimum addition of £8.50 to any grille is applicable (to mainland UK). Please note that we subside heavily, the rate that couriers charge us. Our mainly large and heavy items cost a great deal to transport and we make absolutely no profit on our delivery charges.
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Do you have a small sample of grille you can send me? |
We believe that the grille images on this website are very representative of their look but we can send you a small (approx. 3 inches square) sample of grille if it is available as a sample.
Grille samples are generally either perforated sheet patterns, wire mesh or hand made. We have most perforated grilles and wire mesh available as samples but hand made to order grilles such as Regency, Georgian and Interwoven, are not always available as samples or available in the style you may require. Due to their expense, made to order nature and the many possible design options available, hand made grille samples become available over time depending on what is being manufactured over the recent period. We therefore only have a few samples of the most popular designs to show the quality of the product and you will be offered the closest match as a sample or the closest image if not.
We rarely have many real interwoven grille samples or samples with nickel plated finishes. These are very expensive grilles for which samples have to be especially made and go quite quickly when available.
If you require an exact sample of made to order grille and it is unavailable, we would have to make it especially and therefore you would need to purchase a piece though the usual quotation and purchasing process (min cost is for 1 sq foot).
Sample main points:
Please remember that the general organisation of locating, packing and sending of samples on a regular basis and to many customers, can be very time consuming and expensive for us and we therefore kindly request that samples are only requested where necessary. - Samples are free to UK Mainland addresses but we charge to send samples outside of mainland UK, to cover our costs only. Outside of Mainland UK = £10 to £20 (dependent on weight and location) this includes administration, packing and delivery.
- Delivery of samples to UK Mainland is free of charge (at this time) but we will only send one delivery for free. The next delivery would be charged at £5.
- 3 samples maximum in perforated or wire mesh or 1 in Regency, Georgian or Real Interwoven (more may be available to business to business customers)
- If we do not have a sample of the actual grille available, we may be able to send you the design in one finish and the finish in another design or a quality image.
- We do not have nickel samples but we may have chrome as an alternative, they are very similar. Other plated made to order grille finishes may also be unavailable as samples as they go quite quickly when available.
- Samples are approx 3 inches square and cannot be requested to the customers size.
- Request your sample by Email, or Enquiry Form stating the product reference. We will let you know if available or what we can send as an alternative.
Please note that we will not cut into a new perforated sheet grille to provide a small sample for one customer. We would no longer be able to sell the remainder of the sheet.
Samples become available over time depending on what is being cut (if perforated) or made by hand (if Regency, Georgian and Interwoven) over the recent period.
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| Why are Rye grilles only supplied as a 1/3rd sheet? |
The Rye design is perforated and pressed using a different process than standard non raised perforated patterns. This produces a lovely effect but causes the grille to form a cylinder when not fixed in place. Rye must be fixed at regular intervals when fitted to hold the it flat. This is not a problem as all grilles are normally fitted this way but you may need an extra fixing interval or two.
Storing and packaging of anything larger than a 1/3rd sheet is however, cumbersome.
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| Is there pattern all the way to the edge? |
Yes if they are made to measure/order or cut to size.
All perforated grilles purchased in their stated sheet sizes, will have a small amount of unpatterned edge border where the pattern cannot be punched.
This is typically around 10 to 15mm but is indicated in the notes of your required grille.
(Rye and Woven Effect designs has a patterned area of approx. 904mm by 567mm.The remainder is around the edge is unstamped)
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| Will brass grille tarnish? |
All brass is susceptible to tarnishing. Brass Regency, Georgian, Interwoven and Wire Mesh ranges are sprayed with a fine clear lacquer coating to maintain the appearance and resist tarnishing.
Where possible perforated brass sheets include the choice of fine clear lacquer protection as a selectable option when buying online.
If the lacquer selection is not present, brass perforated sheets are supplied to the customer with a protective sheet of removable plastic film.
Once removed, clear lacquering is recommended for long term resistance to tarnishing.
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Can you provide an antique finish to your perforated brass sheets?
(Antiquing information for made to measure grilles is provided on their respective pages)
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Yes. However, antiquing is a process that adds expense and an additional 1 week delay to your order.
If you would like to antique our perforated brass yourself, there are antiquing fluids available such Tourmaline, that can be applied. You will need to order your grille "un lacquered" and once treated, clear lacquer protect.
(This information is provided as an overview to assist our customers. Full instructions are available from the suppliers of these products and must be adhered to)Antiquing information for made to measure grilles is provided on their respective pages.
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How much are Regency Brass grilles?
Regency diamond brass grilles are made to by hand to your required size.
Pricing depends on many factors including style, size and quantity.
We have provided an instant pricing calculator that will allow you to experiment with choices and design a grille that suits your requirements and budget.
Link to Regency Grilles page: Click Here
Link to Regency and Georgian pricing calculator: Click Here
Link to secure Regency and Georgian order form: Click HereBack to Questions |
Can I collect my grilles order from your premises and save delivery costs? |
Our facilities do not permit customer collection. All deliveries are sent via national courier at subsidised rates.
For further information on how we deliver, please click here.
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| Will I get a receipt as proof of purchase? Can I obtain a VAT Invoice? |
All orders placed online will receive an email as receipt of your order.
Orders placed through our online shop have the additional option to request a VAT invoice that will be received either along with your order or a short time after your order is received if sent directly from one of our suppliers.
Verbal orders will receive a postal VAT invoice unless an email address or fax number is provided.
For many items such as made to measure products, you may receive a paid invoice in advance of goods to confirm your order. Your goods will arrive later as per our mentioned delivery timescales.VAT invoices can be requested at a later date if you have failed to request this at the time of your order.
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| How do I place an order? |
Ordering Standard Products to Mainland UK (Items not requiring cutting, making to order or delivering internationally)
For standard products delivered within mainland UK, simply press the Add to Cart button and proceed through the Checkout.
Ordering Non-Standard Products and Items for Delivery outside of mainland UK (Items requiring cutting, making to order or delivered internationally) Made to measure grilles, cut to size grilles and products for delivery outside of mainland UK will need to be ordered through our secure online form, where you will need to type the product reference/s and required sizes manually (This is a simple process. You will be prompted for any information not entered)
If you wish to proceed with an order after receiving a quotation for grilles that are made to measure or cut to size or for delivery outside of mainland UK, please go directly to our online order form where you can pay online by credit/debit card, BACS or print and send along with your cheque*
Please see below for How can I pay for my order?
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| How can I pay for my order? (we do not offer a customer payment on account system) |
(Please see above for How do I place an order?)
Please note that all goods must be paid for in advance.
We are happy to fax, email or post proforma invoices if required.
We accept most major credit and debit cards (not Amex), bank transfers*, fax and verbal card details and also cheques*.
PayPal is available when agreed in advance.
Made to order grilles, cut to size grilles and items for delivery outside of mainland UK
If you wish to proceed with an order after receiving a product/shipping quotation, simply enter you order details into our secure online order form where you can pay online by card, BACS (bank transfer*) or print and send along with your cheque*
Made to order items can be paid for verbally by card if you prefer not to enter your card details online but we do require the actual order details for made to order and cut to size items in written form (email, fax, post).
*Bank details available on request.
*Proforma invoices upon request.
* Cheques made payable to Coverscreen. Cheques may take 7 to 10 working days to reach us, be submitted and to clear. (orders strictly processed upon cleared funds only, as is standard for most businesses).
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Please do not hesitate to contact us with any further questions you may have.
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