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Can you make your fixed sized, self assembly radiator
covers in sizes and finishes other than those shown? |
Sorry but our
Fixed Size self assembly ranges are only available
in the fixed sizes and finishes shown.
To address
intermediate size issues, we also offer a number of
adjustable width covers which may suit (view
Adjustable Width Radiator Covers).
If you would
like a different colour/finish to the those shown you
can purchase as unfinished mdf where available or simply
over paint our white models in the colour of your
choice.
Bookcases are only available for certain
ranges of medium and large size covers as indicated.
For a quick comparison of model features, please
Click Here
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Back to Questions
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How do I measure my radiator for a radiator cabinet? |
The first thing to do before choosing you radiator
cabinet style is to measure your radiator.
This
will allow you to determine if we have a cabinet in a
size that will cover it.
Please view our
Measuring your Radiator for a Radiator Cabinet web
page for full information.
Back to Questions |
Can I cover my storage heaters with your radiator
cabinets? |
Sorry but this is something that we cannot answer and
needs to be directed to the manufacturers of your
storage heater.
Most manufactures have a website that
will offer this information or a contact number that can
be called for assistance.
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How do I access my radiator valves once covered with
a radiator cover? | |
Your radiator valves can still be accessed but
the ease of access depends on the cover you have
chosen. It is rare to need constant access to
your valves but if necessary on a regular basis,
you may wish to choose a radiator cover with a
removable front panel or opening doors. If you
have ordered a bookcase for a radiator cabinet
without a removable front panel, please be aware
that access will be more difficult but you can
of course make small modifications to the side
of your cover to make access easier. We have
created a helpful features table that also
includes includes how a particular range allows
valve access. Please
Click Here to view. | | | |
Do you make made to measure radiator covers? |
Brass Grilles UK Online Shop only offers fixed
sized, self assembly radiator cover ranges.
These cannot be supplied in sizes or finishes
other than those shown.
For information
and ordering of our self assembly range of fixed
size radiator covers, please visit the relevant
section of our
online shop.
Back to Questions
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How much do you charge for delivery?
Applicable to
UK Mainland Only.
(For International ordering
information please
Click Here) |
Mainland UK* Delivery charges for your order
can be determined by adding the item to your
shopping cart (you can always remove it again)
and is typically £8.50 for your entire
order (not per item) for standard orders placed
through our standard shop Checkout.
*Mainland UK does
not include any part of Ireland or other offshore UK
location where delivery charges start in the region of
£40 for a typical order. For further information on
delivery outside of mainland UK please
click here.
The Scottish Highlands and
some other northern areas of Scotland including IV and
PH postcodes, may also incur additional delivery costs
applied by couriers. Typically in the region of an
additional £10. If this is the case we will contact you
and ask how you wish to proceed.
Back to Questions | | |
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How do you deliver?
Applicable to
UK Mainland Only.
(For International ordering information please
Click Here)
All deliveries are sent via external (third party) carrier
services and will need to be signed for.
Deliveries
are made Monday to Friday (excluding bank holidays) between
8am and 6pm.
Deliveries can be made to addresses
other than the billing address if you wish. You can
therefore choose to deliver to your neighbours or workplace
if required. This alternative delivery address should given
when your order is placed in the Delivery Address details.
Orders are dispatched as soon as possible and every effort
is made to deliver at the earliest time within the timescale
stated on the product page. If there are any reasons for
delays with your order we will contact you.
Orders are dispatched via external courier services who will
use the standard courier card drop system if you are
unavailable when delivery is attempted.
If when delivering, the couriers obtain no response, they
will leave a card for you to contact them to agree
re-delivery* or you may collect from their local depot if
you choose.
By default, the courier will also attempt re-delivery over
the following two working days after first attempt.
Your delivery contact telephone number is also supplied to
the courier who may call if experiencing particular
difficulties with delivery.
Please note:
We are unable to instruct couriers to leave packages
unattended and unsigned for.
Once an order has been dispatched, we cannot
amend delivery details or cancel delivery.
* Smaller items such as
wooden vents, may be dispatched by Recorded Royal Mail
services and upon no answer, may need to be collected from
your local Post Office depot as is standard practice for
smaller items larger than your letter box.
(For information on delivery timescales, please continue to
read the following questions below)
Back to Questions
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What is the delivery timescale for your products? UK
Mainland (For International ordering
information please
Click Here) |
(For information on how we deliver please
Click Here
or see question above)
We will do our very
best to deliver your goods promptly.
Delivery
timescales vary depending on the product and are stated
at the bottom of every product page (just above the Add
to Cart button) or in the notes if made to order.
We will do our very best to reduce the stated timescales
if possible and most orders are usually delivered much
sooner but please allow up to the timescale stated.
All timescales stated commence from when payment has
cleared and are dependent on stock being available.
If stock is no longer available at receipt of order, we
will inform you and ask how you would like to proceed
(place on back order, cancel, substitute etc).
Please note that orders placed during evenings, weekends
and Bank Holidays will not be received until the morning
of the following working day (Mon - Fri, 9.00am -
5.00pm). These days are therefore not included in
timescales.
Back to Questions
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Do you deliver outside of Mainland UK? (we do not
have distributors outside of the UK) |
Yes but not all items (see list below). We will need to
quote you delivery prices for your approval.
For this reason, it is not possible to place orders for
delivery outside of mainland UK directly through our
standard online shop Checkout system. We have a separate
order form available to you for this purpose.
We deliver internationally
on a daily basis and it is a simple process to place an
order.
Delivery charges to destinations outside
of Mainland UK are based on the destination and the
weight of your items and start at around £40 for a
typical order to the nearest locations in the EU
(including Ireland), USA and Canada but may be
considerably more to other areas (Charges to New Zealand
and Australia may be in excess of goods value).
To order items for delivery outside of mainland UK:
1) If you are happy
with the product pricing you have viewed in our
online shop or by use of our online calculators, please
send us the details of your order by
Clicking Here.
This will enable us to obtain a delivery quotation for
your approval.
2) If you would like to
proceed with a purchase once you have received your
emailed delivery pricing, orders can be placed using our
Secure Online Order Form.
We will
confirm your order once received and checked.
Once dispatched, we will send you a tracking email so
that you can monitor delivery progress.
International Orders - Further Notes
International Delivery is limited to the following items
only:
(Sorry but we do not export large furniture items
such as folding screens and radiator covers/cabinets)
Decorative Grille Ranges:
Regency Diamond Brass Grilles
Georgian Square
Interwoven
Perforated Brass (Lacquered Range)
Wire Mesh
Expanded Steel
Powder Coated Grilles
Wood Vent Grilles
Please note:
As
with all goods shipped between countries, taxes may
apply. Any customs duties and taxes that may be incurred
through export of purchased goods, would be billed to
the customer by the appropriate bodies and not by us.
Investigation of any possible customs duties and taxes
payable is a matter for the customer.
Our quotations
include any charges for administration of international
transit organisation.
Please
contact us if you require further information.
Back to Questions
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Do you have a brochure you can send? |
Sorry but we no longer
offer a printed brochure.
Due to constant
changes in our product range, we believe that the
website is the most reliable way to view and choose our
products.
The advantage of the website is that it is
always up-to-date and allows you to click and enlarge
the images to provide a more detailed view.
Of
course, if you wish to, you may print a particular web
page from your Internet browser.
Back to Questions
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Do you have a
price list
you can send? |
All pricing is available via our website and displayed
either directly on the product page or by following a
link to a pricing calculator from the product page if it
is a made to order or cut to size item.
We do not offer a paper price list for distribution.
Producing a written price list reduces the flexibility
we have when trying to provide you with the best prices.
We will also try to offer a discount to returning
customers and larger quantity orders. It also enables us
to attempt to price match any quotation that you may
have already received if possible.
In addition the
price of raw materials fluctuates and we need keep our
prices in line with these changes for the benefit of the
customer and ourselves.
All prices quoted and shown
are inclusive of any additions apart from delivery which
is clearly stated on the product page.
Back to Questions |
How do I obtain pricing? |
Pricing is shown online for all products.
Please make sure you click all the way through to the
full product details by clicking on the More
Info button, the product text or the image of the
product.
All pricing is available via our
website and displayed either directly on the product
page or by following a link to a pricing calculator from
the product page if it is a made to order or cut to size
item.
We do not offer a paper price list for
distribution.
Back to Questions
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Why do you have a "Single Item Surcharge" choice next to
some of the products in your shop? |
Many companies have a minimum order for certain items
when it is not cost effective to sell just one of them.
We have tried to solve this where this applies to our
products, by introducing a single item surcharge
selector. This is usually only found on our mdf grille
panels. This increases the price of a single item but
not as much as requesting that you purchase a multiple
of them.
Where a Single Item Surcharge selector is present this
is what to do:
If you will only be buying one of the item and no other
products will be added to your cart during your visit to our shop, then leave the
Single Item Surcharge
box set to: Surcharge (Only this item at checkout
+£10.00).
A £10 surcharge will be added to your
order at the checkout.
If you will be buying more than one of the item or you
will be adding further items to your cart during your
visit to our shop, simply set the selector to:
Removed (I will have more items at checkout).
If you have already added an item to Cart with the
surcharge on but you actually required more than one, or
will be purchasing additional products, you will need
to empty the surcharged product from your Cart and add the item again with the
surcharge removed.
If you leave the surcharge on by mistake, it will not
be added to the amount we take in payment. This will
not show in your confirmation email but rest assured
that the correct amount will be deducted from your
payment method.
(We are continually improving our website and this will
soon be an automatic feature adjusted at the checkout)
Back to Questions |
I only need a single decorative grille sheet. Can you
supply this? |
By far, the majority of items in our online shop can
be purchased as a single item.
A small number of items are sold in a minimum quantity
of 3 where it is simply not cost effective for us to
arrange and package the item in a lower quantity. Please
do not ask us if we can avoid this as sorry but we will
not be able to.
For a few products, a Single Item Surcharge is applied
and a drop down box is present, indicating a Single Item
Surcharge. If the drop box is not there, there is no
single item surcharge.
Using the drop down box selector, you can remove the
surcharge yourself if you will be purchasing more than
one of the particular item or will be adding further
products during your visit.
(Please note that
all orders and payments are checked. You will not
be charged a surcharge if left on accidently. This will
not appear in your confirmation email but will be
correct on your billing information.)
Please
see question above for further information.
Back to Questions |
Can you cut the grille I require? |
If a perforated sheet grille is available supplied cut
to size, it will be stated in the details on the page of
that product and there will usually be a link or button
on the page that will take you to a pricing calculator
to obtain your cut size prices. Otherwise it is sold
only in the sheet size shown.
Grilles sold as made to order, are made to the sizes you
request and no cutting is therefore required.
Always remember to allow a enough additional grille to
fix through (typically 15 to 20mm all around).
To jump straight to our selection of made to order and
cut to size grille pricing calculators, please
click here.
If you would like to cut the grilles yourself, please
read the question below.
Back to Questions
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Can I cut the grilles myself? |
Only perforated grille sheets, would require cutting to
size and are approx. 1mm in thickness for metal and
approx. 3mm for mdf.
Cutting can easily be performed
with tin snips or a jigsaw with metal cutting saw blades
if metal or a hacksaw, knife or similar, if mdf.
The only difference between our cutting and the
customers, is that your cut may not be as clean. In most
cases this is hidden.
Tin snips can be purchased
very cheaply from you local DIY store.
Choose the
best sheet size for the size and quantity of grilles you
require.
Hand made Regency, Georgian and Real
Interwoven ranges are not able to be cut by the customer
and are manufactured to the size you specify.
Wire mesh alone e.g. MEB/FM can be cut with sturdy
scissors.
Back to Questions |
I do not require a whole sheet of
your grille. What is the solution? |
Some of our grilles are available cut to size and will
save on the cost of a full sheet.
If a
particular grille sheet is available cut to size, this
is indicated in the product's notes with a link to a
pricing and ordering calculator. (For
Can you cut the grille I require?
please click here)
Grilles
that are made to measure/order: Regency Diamond,
Georgian Square and Real Interwoven, are hand made to
your requested size and you will only be charged for the
amount of grille required.
Please note that
regardless of size of grille, our facilities are set up
for courier dispatches only, Postal carriers will not
accept such large and heavy items. Therefore the minimum
addition of £8.50 to any grille is applicable (to
mainland UK). Please note that we subside heavily, the
rate that couriers charge us. Our mainly large and heavy
items cost a great deal to transport and we make
absolutely no profit on our delivery charges.
Back to Questions
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Do you have a small sample of
grille you can send me? |
We believe that the grille images on this website are
very representative of their look but we can send you a
small (approx. 3 inches square) sample of grille if it
is available as a sample.
Grille samples are generally either perforated sheet
patterns, wire mesh or hand made. We have most
perforated grilles and
wire mesh available as samples but hand made to
order grilles such as
Regency, Georgian and Interwoven, are not always
available as samples or available in the style you may
require. Due to their expense, made to order nature and
the many possible design options available, hand made
grille samples become available over time depending on
what is being manufactured over the recent period. We
therefore only have a few samples of the most popular
designs to show the quality of the product and you will
be offered the closest match as a sample or the closest
image if not.
We rarely have many real interwoven
grille samples or samples with nickel plated finishes.
These are very expensive grilles for which samples have
to be especially made and go quite quickly when
available.
If you require an exact sample of made
to order grille
and it is unavailable, we would have to make it
especially and therefore you would need to purchase a
piece though the usual quotation and purchasing process
(min cost is for 1 sq foot).
Sample main points:
Please remember that the general organisation of
locating, packing and sending of samples on a regular
basis and to many customers, can be very time consuming
and expensive for us and we therefore kindly ask that
samples are only requested where necessary. -
Samples are free to UK Mainland addresses but we
charge to send samples outside of mainland UK, to
cover our costs only. (Outside of Mainland UK = £10
to £20 dependent on weight and location, this
includes administration, packing and delivery).
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Delivery of samples to UK Mainland is free of charge
(at this time) but we will only send one delivery
for free. The next delivery would be charged at £5.
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3
samples maximum in perforated or wire mesh or 1
in Regency, Georgian or Real Interwoven (more may be
available to business to business customers)
-
If we do not have a sample of the actual grille
available, we may be able to send you the design in
one finish and the finish in another design or a
quality image.
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We rarely have nickel samples but we may have
chrome as an alternative, they are almost
indistinguishable. Other plated made to order grille
finishes may also be unavailable as samples as they
go quite quickly when available.
-
Samples are approx 3 inches square and cannot be
requested to the customers size.
-
Request your sample by
Email, or Enquiry Form
stating the product reference. We will let you know
if available or what we can send as an alternative.
Please note that we cannot cut into a new perforated
sheet grille to provide a small sample for one customer.
We would no longer be able to sell the remainder of the
sheet.
Samples become available over time depending
on what is being cut (if perforated) or made by hand (if
Regency, Georgian and Interwoven) over the recent
period.
Back
to Questions
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Is there pattern all the way to the edge? |
Yes if they are made to measure/order or cut to size.
All perforated grilles purchased in their stated sheet
sizes, will have a small amount of unpatterned edge
border where the pattern cannot be punched.
This is
typically around 10 to 15mm but is indicated in the
notes of your required grille.
(Rye and Woven
Effect designs has a patterned area of approx. 904mm by
567mm.The remainder is around the edge is unstamped)
Back to Questions
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Will brass grille tarnish/Why do you clear lacquer
brass? |
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All brass is susceptible to tarnishing. How and if brass
will change in appearance without lacquering cannot be
predicted and depends on the environment it is in,
whether it is touched, etc. Brass may look the same for
years without any change at all. We spray all of our
brass grille products with a fine clear lacquer coating
to maintain their appearance and resist tarnishing
unless specifically requested otherwise. Very light
dusting is then all that is required to keep clean if
required.
In our online shop
perforated brass sheets include the choice to not have
fine clear lacquer protection as a selectable
option when buying online. The item is then supplied to
the customer with a protective sheet of removable
plastic film. Once removed, clear lacquering is
recommended for long term resistance to tarnishing.
Back to Questions
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Can you provide an antique finish to your perforated
brass sheets?
(Antiquing information for made to
measure grilles is provided on their respective product
pages)
|
Yes. However, antiquing is a process that adds expense
and an additional 1 week delay to your order.
If you
would like to antique our perforated brass yourself,
there are antiquing fluids available such Tourmaline,
that can be applied. You will need to order your grille
"unlacquered" and once treated, clear lacquer protect to
fix the finish.
(This information is provided as an
overview to assist our customers. Full instructions are
available from the suppliers of these products and must
be adhered to)
Antiquing information for made to measure grilles is
provided on their respective pages.
Back to Questions
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How much are
Regency Brass grilles?
Regency diamond brass grilles are made to by hand to
your required size.
Pricing depends on many
factors including style, size and quantity.
We have
provided an instant
pricing calculator that will allow you to experiment
with choices and design a grille that suits your
requirements and budget.
Link to Regency Grilles
page:
Click Here
Link to Regency and Georgian pricing
calculator:
Click Here
Link to secure Regency and Georgian
order form:
Click Here
Back to Questions |
Can I collect my grilles order from your premises? |
Our facilities do not permit customer collection. All
deliveries are sent via third party (external) carrier
services where our mainly heavy and therefore expensive
to deliver products, are sent at subsidised rates.
For further information on how we deliver, please
click here.
Back to Questions
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Will I get a receipt as proof of purchase? Can I obtain
a VAT Invoice? |
All orders placed online will receive an email as
receipt of your order.
Orders placed through our
online shop have the additional option to request a VAT
invoice that will be received either along with your
order or a short time after your order is received if
sent directly from one of our suppliers.
Verbal
orders will receive a postal VAT invoice unless an email
address or fax number is provided.
For many items
such as made to measure products, you may receive a paid
invoice in advance of goods to confirm your order. Your
goods will arrive later as per our mentioned delivery
timescales.VAT
invoices can be requested at a later date if you have
failed to request this at the time of your order.
Back to Questions
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Do your
supply frames for your grilles? |
No fixings, beading or
framing is supplied with any of our decorative grilles
or mesh.
In by far the majority of applications, grille edges are
hidden behind your aperture and is not required.
Custom brass frames can be manufactured for certain made
to order grille products (and perforated brass) only but
would be an expensive addition to your order. Please
contact us with full details if you would like a
quotation.
Back to
Questions
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How do I place
an order? |
Ordering Standard Products to Mainland UK
(Items not requiring cutting, making to order or
delivering internationally)
For standard
products delivered within mainland UK, simply press the
Add to Cart button and proceed through the Checkout.
Ordering Non-Standard Products and Items for Delivery
outside of mainland UK
(Items requiring cutting, making to order or delivered
internationally)
Made to measure grilles, cut to size grilles and
products for delivery outside of mainland UK will need
to be ordered through our secure
online form, where you will need to type the
product reference/s and required sizes manually (This
is a simple process. You will be prompted for any
information not entered)
If you wish to
proceed with an order after receiving a quotation for
grilles that are made to measure or cut to size or for
delivery outside of mainland UK, please go directly to
our
online order form where you can pay online by
credit/debit card or bank transfer (BACS).
Please see below for How can I pay for my order?
Back to Questions
|
How can I pay for my order? (we do not offer a
customer payment on account system) |
(Please see above for How do I place an order?)
Please note that all goods must be paid for in advance.
We are happy to fax, email or post proforma invoices if
required.
We accept most major credit and
debit cards (not Amex) and also bank transfers (BACS).
PayPal is available only when agreed in advance.
Made to order grilles, cut to size grilles and items for
delivery outside of mainland UK
If you wish to
proceed with an order after receiving a product/shipping
quotation, simply enter you order details into our
secure online order form where you can pay online by
card or BACS (bank transfer*).
Made to order
items can be paid for verbally by card if you prefer not
to enter your card details online but we do require the
actual order details for made to order and cut to size
items in written form (email, fax, post).
*Bank
details available on request.
*Proforma
invoices upon request.
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Back to Questions |
Please do not hesitate to contact us with any further
questions you may have.
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